DataTables is an open source project run by just one person for the love of creating high quality software. Unfortunately (although it is not a bad thing!) the popularity of DataTables has got to the point now that I am unable to personally respond to every support request in the forum.
If you require or want support for DataTables, please post your question in the forum and then click the 'Support' button at the top of the page to make a donation. I'll answer your question as promptly as possible. The donation amount should be whatever the support question is worth to you - there is no fixed amount (although support packages might be considered in the future). Also please indicate the forum thread ID of your post in the support form. This allows me to track and prioritise support requests for which a donation has been made.
I will try to read all posts and take pro-active action if I believe there is a bug in DataTables - there is absolutely no question of the core software being unsupported!