How to ask for help
How to ask for help
- Post a link to your page or a test case - http://live.datatables.net
- Use the debugger - http://debug.datatables.net
- Consider purchasing support, particularly if its urgent for you: http://datatables.net/support
As the forums get busier, I do not have the ability to read and reply to every single comment. As such, some threads are unfortunately left without a reply. To help ensure that myself and others on the forums can offer assistance with an issue that you are having, please follow the suggestions below.
- Research the problem:
Someone else might have encountered the problem you are having. Use the FAQs ( http://datatables.net/faqs ) to see the answers to the most common questions, and use the search bar at the top of every page. The documentation for DataTables on this site is also quite extensive and the search covers that documentation as well as this forum.
- Be specific:
When asking for help, please don't simply say "it doesn't work". DataTables alone has over 100 configuration options, many of which significantly change how the code operates. We need to know how you are using DataTables in order to be able to offer assistance. For this the DataTables debugger exists ( http://debug.datatables.net ) and provides a summary of your table's state. Please use this!
- Provide a test case:
If you do happen to have a problem with DataTables that you can't solve, please provide us with a test case - a link to your web-page with the problem is fine, or use http://live.datatables.net which is provided for exactly the case where you can't host your own example web-page. Providing an example makes it much more likely that we will be able to help quickly, and ensure that you get a response.
- Paid support:
The forums are free to use and we are all very happy to help, but with the volume of traffic, and the commitment to continue developing DataTables (rather than answering forum questions all day) means that some topics are prioritised over others. Purchasing support allows me to ensure that your questions get top priority ( http://datables.net/support ). Purchasing support helps to ensure that development on the whole DataTables project continually progresses, as well as ensuring you get the answers you want!
Welcome to DataTables and the DataTables forums!
(p.s. Please post support requests in a new thread, not this one...)